Navy Federal Credit Union Grows Support Services in Winchester

Customer Growth Necessitates More Team Members

Navy Federal Credit Union had to make a decision, and fast. The world’s largest federal credit union needed to significantly increase its workforce to meet both current and future demand. Additionally, the company aimed to do so at one of their existing facilities in a location that could accommodate major growth.

The search began in 2016, and the competition was fierce.

With an operation of 5,000 employees in Florida in addition to a facility in Virginia, it was critical for the Commonwealth to highlight the success of Navy Federal’s Frederick County location.

A Proven Track Record

NFCU established its Frederick County facility in 2006 and had already expanded the operation in 2008 and again in 2012. NFCU began construction on a second building at the site in 2013, adding 600 more employees. In just over a decade, the company grew to more than 1,400 employees, proving the area’s ability to successfully attract and retain top-tier talent.

Frederick County’s fast-tracked permitting process also appealed to NFCU’s demanding timeline. The county’s parallel tracking system was specifically created to expedite the timetable between plan review and construction, which would allow Navy Federal to begin the expansion quickly and meet schedule requirements, an essential part of their growth plan.

Our mission is simple: deliver the best possible service to our members, and the ongoing expansion of Navy Federal in Frederick County is allowing us to do just that. We have built a team here with an amazing culture that is truly devoted to serving members of our armed forces and their families. 

Susan Brooks, Senior Vice President of Contact Center Operations, Navy Federal Credit Union (2009–2023)

Virginia Is for Growth

In January 2017, Navy Federal officially chose Virginia as the home of its planned expansion, investing $100 million in the Winchester Operations Center and nearly doubling the company’s employee count and physical square footage. This most recent facility is 240,000 square feet and includes a 1,500-space, five-story parking garage. The campus offers amenities to its employees like gyms, cafes, a wellness center with access to a personal trainer, and a walking trail.  Navy Federal also operates a facility in Fairfax County with more than 5,000 employees.

Since purchasing its first 50,000-sq.-ft. building in 2004, Navy Federal has grown its Frederick County presence to include three buildings, more than 2,400 team members, and is a marquee corporate partner that continues to reinforce the economic, geographic, and workforce advantages of a Virginia location.