Business Process Outsourcing

The deep talent pool and competitive costs in Virginia have proven to be reasons why major business services companies have located customer service, BPO centers, and other service operations around Virginia. Significant BPO clusters naturally exist in Virginia's metro areas as a result of talent pipeline, robust connectivity, and access to markets. Virginia’s middle market cities and rural locations can serve as attractive options for companies seeking to relocate operations centers of excellence out of higher-cost areas.

Virginia has a deep and versatile available talent pool to meet a company’s needs, fed by one of the country’s largest and most successful higher education systems, which ensures a pipeline of skilled, educated workers.

Virginia’s universities are training the talent of tomorrow. Virginia is known for its world-class higher education system that provides a strong pipeline of new graduates from local and regional universities. The Virginia Community College System, comprising 23 community colleges, provides occupational and technical training programs, many of which are designed specifically to meet the needs of nearby industries.

During the 2018–2019 academic year, over 85,000 Virginia students enrolled in secondary, postsecondary, and adult-level CTE programs in the fields of marketing, finance, and business management and administration, giving them hands-on experience at an early age in areas relevant to headquarters. 

In addition, many Virginia Community Colleges Offer Customer Service Representative or Related Credentials.

Headquarters located in Virginia tap into a modern transportation infrastructure that supports a seamless connection with national and international companies and clients. Virginia’s expansive and well-maintained road network makes economic choices like car travel more pleasurable for employees, and the state’s strategic East Coast location facilitates speedy travel to commerce capitals across the country and globe – from the heart of Virginia’s state capitol in Richmond, businesses are a 5-hour drive from New York City and an 4-hour drive from Charlotte, North Carolina. For organizations that prefer or require air travel, 16 commercial airports offer nonstop flights to 100+ domestic and 50+ international destinations. 

Virginia also offers businesses and their employees access to environmentally-friendly solutions to pollution and congestion after investing billions of dollars in public transit infrastructure, with plans for investing billions more in the next decade. As a result of these investments, Virginia ranks No. 1 among Southeastern states for the usage of public transit, with as much as 15% of the workforce opting to use public transit in major urban areas of the state.