Business Process Outsourcing

The deep talent pool and competitive costs in Virginia have proven to be reasons why major business services companies have located customer service, BPO centers, and other service operations around Virginia. Significant BPO clusters naturally exist in Virginia's metro areas as a result of talent pipeline, robust connectivity, and access to markets. Virginia’s middle market cities and rural locations can serve as attractive options for companies seeking to relocate operations centers of excellence out of higher-cost areas.

Virginia has a deep and versatile available talent pool to meet a company’s needs, fed by one of the country’s largest and most successful higher education systems, which ensures a pipeline of skilled, educated workers.

Virginia’s universities are training the talent of tomorrow. Virginia is known for its world-class higher education system that provides a strong pipeline of new graduates from local and regional universities. The Virginia Community College System, comprising 23 community colleges, provides occupational and technical training programs, many of which are designed specifically to meet the needs of nearby industries.

In the 2017-2018 academic year, Virginia’s higher education system graduated over 10,000 students with business management and related degrees.

In addition, many Virginia Community Colleges Offer Customer Service Representative or Related Credentials.

Virginia’s central East Coast position allows for quick and convenient access to other major company operations. International locations in Asia and Europe can be accessed quickly via  nonstop flights from Washington Dulles International Airport. Service is available from 16 airports that serve Virginia, ensuring gateways to national and global markets. 

Virginia is home to a robust technology infrastructure, with the largest data center market in the U.S. concentrated in Northern Virginia. As a result, the region boasts the highest density of dark fiber in the world. In addition to Northern Virginia, advanced levels of connectivity are seen throughout Virginia. As of 2019, the Mid-Atlantic Broadband Communities Corporation owns and operates 1,900 miles of open-access fiber optic network in 31 counties in Southern Virginia and operates long-haul fiber network for optical transport to key peering hubs on the East Coast. Virginia Beach now is the landing point for three new, transoceanic fiber cable connection points – the first in the Mid-Atlantic.